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Shipping Policy
Thank you for shopping with us. Please review our shipping policy below for information regarding order processing, shipping times, delivery rates, and related terms.
Order Processing
All orders are processed within 3–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Within Ukraine
We currently ship across Ukraine using local delivery services.
Estimated delivery time:
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1–3 business days for most regions
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Delivery times may vary depending on destination and carrier operations
Shipping costs are calculated at checkout based on the selected delivery method and destination.
Please ensure that your shipping information is accurate and complete to avoid delays or failed deliveries.
International Shipping
International shipping may be available for selected countries and regions. Delivery times and shipping costs vary depending on destination.
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Order Tracking
After your order has been shipped, you will receive a tracking number by email or message.
Tracking information may take up to 24–48 hours to update.
Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
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carrier issues
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weather conditions
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customs processing
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high seasonal demand
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unforeseen circumstances
We are not responsible for delays caused by third-party shipping services.
Incorrect Address Information
Customers are responsible for providing the correct shipping address.
If an incorrect or incomplete address is provided and the package is returned, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us as soon as possible with your order number and relevant details.
We will work with the shipping provider to investigate the issue.
Order Changes and Cancellation
Orders may be modified or cancelled within 24 hours after placement.
After this period, orders may already be processed or prepared for shipment and cannot be guaranteed for cancellation or modification.
Contact Information
If you have any questions regarding shipping, please contact us at: